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Frequently asked questions

Here you can find a list of frequently asked questions (FAQ) regarding how to place an order, processing, shipping, returns, payment methods and prices regarding our website.

How long will be an order reserved while waiting for a bank transfer payment?

If you place an order with bank transfer payment, you will have a maximum period of 10 days to pay it, otherwise, the order will be canceled.

Why do some forms of payment have an additional charge?

Although the payments by credit/debit card and bank wire do not have any additional cost, the payments made through Paypal and counter-payment will have a surcharge due to their higher cost. Payments made through Paypal will have a surcharge of 3% on the total order. Those made by counter-payment will have a surcharge of 2% on the total order (with a minimum of 2.50 euros).